Setting Up and Troubleshooting Your Desk Phone

Summary:

This guide provides instructions for setting up your desk phone at TeamDynamix and troubleshooting common issues.

Step 1: Setting Up Your Desk Phone

1. Unbox and Connect the Phone

   • Plug the Ethernet cable into the LAN or Network port on the back of the phone.
   • Connect the other end of the Ethernet cable to the network wall jack.
   • Plug the power adapter into an electrical outlet (if the phone is not powered via Ethernet).

2. Log In to Your Phone

   • Follow the on-screen prompts to enter your TeamDynamix credentials (if required).
   • If you do not have credentials, contact Telecom Support to set up your account.

3. Set Up Voicemail

   • Press the Voicemail button on your phone.
   • Follow the instructions to set a greeting message and PIN.

Step 2: Common Troubleshooting Issues

Phone Won’t Power On

• Ensure the power adapter is plugged in (if applicable).
• If using Power over Ethernet (PoE), check that the network cable is securely connected.

No Dial Tone

• Verify that the phone is properly connected to the network.
• Restart the phone by unplugging it for 30 seconds and plugging it back in.
• Test a different Ethernet port if available.

Can’t Receive or Make Calls

• Ensure Do Not Disturb (DND) mode is not enabled.
• Check your call forwarding settings in the phone menu.
• Restart the phone and try again.

Voicemail Not Working

• Make sure your voicemail is properly set up.
• Reset your voicemail PIN via the Telecom Support Portal if needed.

Poor Call Quality or Dropped Calls

• Move the phone to a different network jack if possible.
• Ensure no other devices are overloading the network connection.