Malware Detected on Computer

Question/Issue

What should I do if my computer displays a message that says I have malware?

Cause

The device may have been compromised by malicious software, either through unsafe downloads, email attachments, or visiting compromised websites.

Resolution

1. Disconnect the computer from the internet to prevent further spread or data loss.
2. Run a full antivirus or anti-malware scan using your organization’s approved security software.
3. Follow the prompts to quarantine or delete any detected threats.
4. Restart the computer and run a second scan to ensure all malware is removed.
5. Update your operating system and all software to the latest versions.
6. Change your passwords, especially if sensitive information may have been exposed.
7. If you are unsure or the warning persists, contact your IT security team for further assistance.