Troubleshoot Email on a Mobile Device

Having trouble with the Outlook app on your phone? Whether you're using iOS or Android, here are some quick steps to help you get things working again.

🔍 Quick Fixes to Try First

These are the most common solutions and take just a minute:

• Check your internet connection
  Make sure you're connected to Wi-Fi or cellular data. Outlook won’t sync without it.

• Close and reopen the Outlook app
  Sometimes a simple restart can fix temporary glitches.

• Restart your device
  A reboot clears out small software hiccups and may resolve the issue.

🔄 Keep Outlook Updated

Make sure you’re running the latest version of the app:

• Go to the App Store (iOS) or Google Play Store (Android)

• Search for Outlook and tap Update if available

⚙️ Review App Settings

Double-check your Outlook settings to ensure everything’s configured correctly:

• Account settings – Confirm your email address and password are correct

• Sync settings – Ensure email, contacts, and calendar are set to sync

• Permissions – Grant Outlook access to your contacts, calendar, and storage

🧼 Clear Cache or Reinstall (Android)

If you're using an Android device and things still aren’t working:

1. Go to Settings > Apps > Outlook > Storage

2. Tap Clear cache and Clear data
   (Don’t worry, your email won’t be deleted!)

3. Or uninstall and reinstall the app for a fresh start

🛠 Other Things to Check

• Disable add-ins if you're using any inside the app

• Look for conflicting apps like antivirus or battery savers that may block Outlook

• Switch devices to see if the issue is specific to your phone