Common Softphone Issues - Troubleshooting Guide

Softphone Won’t Connect

• Ensure you have an active internet connection.
• Restart the app and log in again.
• Verify that your account is active.

No Sound on Calls

• Check your audio device settings in Settings > Audio.
• Restart the softphone app and reconnect your headset.

Calls Dropping or Poor Quality

• Use a wired internet connection instead of WiFi, if possible.
• Close any bandwidth-heavy applications (e.g., video streaming, large downloads).
• If using a VPN, disconnect and test again.

Voicemail Not Working

• Ensure your voicemail is properly set up.
• Reset your voicemail PIN if needed.