Chromebook Won’t Power On

This article explains what to do if your Chromebook does not turn on, even when plugged in. It outlines possible causes such as system hangs or power issues and provides step-by-step instructions for performing a hard reboot and troubleshooting power problems.

Question/Issue

Why won’t my Chromebook turn on, even when it’s plugged into the power outlet?

Environment

• Chromebook

Cause

The Chromebook may be unresponsive due to a system hang or a power issue.

Resolution

• Ensure the Chromebook is properly connected to a working power outlet and the charging indicator light is on.
• If the device still does not power on, perform a hard reboot:
  • Press and hold the Refresh key (⟳) and the Power button simultaneously for at least 10 seconds.
  • Release both keys and wait a few seconds.
  • Press the Power button again to turn on the Chromebook.
• If the Chromebook powers on, allow it to boot fully before use.
• If the device remains unresponsive, try a different charger or outlet to rule out hardware issues.
• If none of these steps work, contact your IT support team for further assistance.