Chromebook Audio Not Working

This article covers troubleshooting steps for Chromebook keyboard keys that are stuck or unresponsive. It identifies causes such as debris or faulty keys and provides a detailed cleaning and repair process to restore keyboard functionality.

Question/Issue

Why is there no sound coming from my Chromebook’s speakers or headphones?

Environment

• Chromebook

Cause

Audio output may be disabled due to incorrect settings, muted volume, or outdated/corrupted audio drivers.

Resolution

• Check the volume level:
  • Click the time in the bottom-right corner of the screen.
  • Ensure the volume slider is turned up and not muted.
• Verify the correct audio output:
  • Click the audio settings and confirm the correct output device (speakers or headphones) is selected.
  • If using headphones, unplug and re-plug them to ensure a proper connection.
• Restart the Chromebook to clear temporary glitches.
• Reinstall or update audio drivers:
  • Open Settings > About Chrome OS.
  • Click “Check for updates” and install any available updates.
  • Restart the Chromebook after updating.
• Test audio in multiple apps (e.g., YouTube, system sounds) to rule out app-specific issues.
• If audio is still not working, perform a hard reset:
  • Turn off the Chromebook.
  • Press and hold the Refresh key (⟳) and tap the Power button.
  • Release both keys when the Chromebook starts.