Unable to Access Files on Shared Drive

This article explains what to do if you cannot access files on a department shared drive. It covers possible causes such as permission issues and provides a step-by-step guide for restoring access.

Question/Issue

Why do I get an error every time I try to access my files on the department shared drive?

Cause

The user may not have the correct permissions to access the shared drive, or permissions may have changed.

Resolution

1. Verify that you are connected to the network where the shared drive is hosted.
2. Check if other users are experiencing the same issue to determine if it is user-specific or system-wide.
3. Contact your IT support or system administrator to review your user permissions for the shared drive.
4. The administrator should update your permissions as needed to restore access.
5. After permissions are updated, log out and log back in, then try accessing the shared drive again.
6. If the issue persists, report the problem with details about the error message for further investigation.