Use this service to request a minor technology upgrade project with a limited scope, defined business need, and manageable level of effort. These projects typically involve upgrading an existing technology rather than implementing a completely new enterprise-wide solution.
Examples include upgrading a small number of servers, replacing network equipment, upgrading software or operating systems, refreshing department-level hardware, or making a minor technology enhancement.
IT will review the request to confirm the scope, complexity, resources, priority, and whether the request is appropriate for a small project.
Examples of Requests:
- Upgrade a department's computers or technology equipment
- Upgrade a small number of servers
- Upgrade network switches or wireless equipment
- Upgrade an existing software application
- Upgrade an operating system
- Upgrade storage or backup technology
- Replace outdated technology with a newer version
- Upgrade technology supporting a specific department or location
Information Requested:
- Technology or system requiring the upgrade
- Current technology/version
- Requested upgrade or desired outcome
- Reason for the upgrade
- Business benefit or need
- Department(s) or users affected
- Desired completion date
- Known budget or funding source
- Known technical requirements or dependencies
- Primary business contact
Request Process:
- IT reviews the request and validates the project scope.
- Infrastructure Reviews Project
- IT Leadership approves project
Typical Characteristics:
- Limited scope
- Existing technology is being upgraded rather than replaced with an entirely new solution
- Limited number of users, systems, or locations
- Minimal integrations or dependencies
- Low to moderate risk
- Typically completed within 30–90 days
- Can generally be completed using existing IT resources
Out of Scope:
Enterprise-wide technology upgrades, major system replacements, large infrastructure initiatives, complex integrations, and upgrades requiring significant organizational change should be submitted through the appropriate Large Technology Upgrade Project or other IT project request.
Primary Audience:
Business departments, technology owners, application owners, system owners, and IT staff.