A New Technology Implementation project is used to introduce a new technology, application, platform, system, or IT service into the organization. These projects typically require coordinated planning, configuration, integration, testing, implementation, and transition to ongoing support.
This project type is appropriate when the organization is adopting technology that is new to the environment and the implementation requires formal project management due to its scope, complexity, organizational impact, or number of stakeholders.
Examples of Requests:
- Implement a new enterprise application or business system
- Implement a new cloud-based application or platform
- Deploy a new cybersecurity or security management solution
- Implement a new collaboration or communication platform
- Introduce a new infrastructure technology or platform
- Implement a new technology service for multiple departments or locations
- Implement a new system that requires integration with existing applications
- Implement a new solution requiring data migration
- Replace an existing system with a new technology platform when the replacement involves significant implementation effort
- Deploy a new technology that requires coordinated organizational adoption or change management
Information Requested:
- Name of the technology, application, platform, or service
- Business need or problem being addressed
- Desired outcome or business objective
- Requesting department and primary business owner
- Executive sponsor, if known
- Departments, locations, or user groups impacted
- Estimated number of users
- Desired implementation date
- Reason for any required implementation date
- Current technology or process being replaced or affected
- Known integrations or dependencies
- Vendor information, if applicable
- Estimated costs or budget information, if known
- Licensing or subscription requirements
- Data migration requirements
- Security, privacy, or compliance considerations
- Known technical requirements
- Relevant documentation or supporting materials
Request Process:
- Initial Review – IT reviews the request to confirm that it represents a potential New Technology Implementation project.
- Technical & Business Assessment – Appropriate IT and business stakeholders assess technical requirements, integrations, security, resources, costs, risks, and organizational impact.
- Financial Assessment – IT determines the appropriate project approach, level of project management, and required governance.
- Project Approval - Final approval to move forward with project.
Submission of a request does not constitute approval to purchase, implement, or deploy the technology.
Typical Characteristics:
- Introduces technology that is new to the organization or IT environment
- Requires coordination between IT and one or more business areas
- May involve multiple IT teams or technical disciplines
- Requires planning, configuration, testing, and implementation
- May require system integrations or data migration
- May require security, privacy, architecture, or compliance review
- May require vendor coordination or procurement
- May impact multiple users, departments, locations, or business processes
- May require training, communications, or change management
- Has defined implementation objectives and a planned transition to ongoing support
- Typically requires more coordination and oversight than a standard service request or technology upgrade
Out of Scope:
- Routine installation or configuration of existing, approved technology
- Standard software or hardware requests
- Minor technology upgrades or enhancements
- Break/fix issues or troubleshooting
- Requests for technical support
- Routine system administration
- Individual user access requests
- Standard account or permissions requests
- Procurement of technology that does not require an implementation project
- Enhancements to an existing application that can be handled through the normal enhancement or development process
- Technology already approved and implemented where only routine operational support is required
Primary Audience:
- Business departments requesting implementation of new technology
- IT leadership
- IT project and portfolio management teams
- Application and systems teams
- Infrastructure and cloud teams
- Information security teams
- Enterprise architecture teams
- Business owners and executive sponsors
- Other stakeholders involved in evaluating, approving, or implementing new technology