An Infrastructure Implementation project is used to plan, build, configure, and deploy new or significantly expanded IT infrastructure to support organizational business or technology needs.
This project type is appropriate when implementing infrastructure requires coordinated planning, technical design, configuration, testing, implementation, and transition to ongoing operational support. Infrastructure may include physical, virtual, cloud, network, storage, computing, data center, or other foundational technology components.
Examples of Requests:
- Implement new physical or virtual servers
- Deploy a new server environment or computing platform
- Implement or expand network infrastructure
- Deploy new switches, routers, firewalls, or other network infrastructure
- Implement a new wireless network infrastructure
- Build or expand cloud infrastructure
- Implement new storage or backup infrastructure
- Establish a new virtualization environment
- Implement infrastructure for a new facility, office, or location
- Expand data center infrastructure or capacity
- Implement disaster recovery or infrastructure resilience capabilities
- Deploy infrastructure required to support a new application or technology
- Migrate infrastructure to a new hosting or cloud environment
- Implement significant infrastructure changes across multiple locations or environments
Information Requested:
- Description of the infrastructure need
- Business or technical reason for the request
- Desired outcome
- Infrastructure components involved
- Requesting department or business area
- Primary technical owner
- Business owner or sponsor, if applicable
- Locations or environments impacted
- Estimated number of users or systems supported
- Current infrastructure, if replacing or expanding an existing environment
- Desired implementation date
- Reason for any required implementation date
- Estimated capacity or performance requirements
- Known technical requirements
- Network, security, or connectivity requirements
- Integration or dependency requirements
- Data migration requirements, if applicable
- Vendor information, if applicable
- Estimated cost or budget information, if known
- Required maintenance or operational considerations
- Relevant diagrams, documentation, or supporting materials
Request Process:
- Initial Review – IT reviews the request to confirm that it represents a potential Infrastructure Implementation project.
- Technical Assessment – Appropriate infrastructure teams evaluate architecture, capacity, security, networking, hosting, availability, dependencies, and technical requirements.
- Business & Financial Assessment – The request is evaluated for business impact, estimated costs, resources, priorities, and operational requirements.
- Prioritization & Approval – The request is evaluated against organizational priorities, available resources, budget, and other proposed initiatives.
Submission of a request does not constitute approval to purchase, build, modify, or deploy infrastructure.
Typical Characteristics:
- Involves the implementation of new or significantly expanded IT infrastructure
- Requires technical design and implementation planning
- May involve multiple infrastructure or IT teams
- May require hardware, software, licensing, cloud resources, or vendor services
- May require network, security, architecture, or compliance review
- May require physical installation or data center work
- May require capacity, performance, availability, or resiliency planning
- May involve multiple systems, environments, locations, or facilities
- May have dependencies on applications, systems, or other infrastructure
- Typically requires testing and validation before production deployment
- Requires documentation and transition to ongoing operational support
- Has defined implementation objectives, scope, and completion criteria
Out of Scope:
- Routine server administration or maintenance
- Routine network administration
- Standard hardware requests
- Individual computer or device deployments
- Routine equipment replacement
- Break/fix or troubleshooting requests
- Standard network or Wi-Fi access requests
- Individual user connectivity issues
- Routine software installation or configuration
- Standard firewall rule or access requests that follow an established process
- Minor infrastructure changes that can be completed through the normal change management process
- Routine infrastructure monitoring or operational support
- Small technology upgrades that do not require formal project management
Primary Audience:
- IT Infrastructure teams
- Network and telecommunications teams
- Cloud and hosting teams
- Systems and server administration teams
- Data center and facilities technology teams
- Information security teams
- Enterprise architecture teams
- IT project and portfolio management teams
- Business departments requesting infrastructure to support their needs
- Business owners and executive sponsors
- Technical owners responsible for ongoing infrastructure operations