Use this service to request a new integration between internal or third-party applications. Integrations can automate data exchange, synchronize records between systems, eliminate manual processes, and improve data accuracy across the organization.
To help the integration team assess requirements and determine feasibility, please provide as much supporting documentation as possible. Separate attachment fields are available for common integration artifacts to ensure key information is reviewed by the appropriate stakeholders.
Examples of integration requests include:
- Connecting a SaaS application to an ERP, CRM, HRIS, or ITSM platform
- Synchronizing user, customer, asset, or financial data between systems
- Integrating applications through APIs, web services, or file transfers
- Automating business processes that span multiple platforms
Recommended documentation to provide:
- API documentation
- Data mapping or field mapping spreadsheet
- Sample request and response payloads
- Vendor integration guide or technical specifications
Providing complete documentation during submission will help reduce implementation delays and accelerate the design and review process.