This service allows employees to request assistance with understanding, enrolling, or managing their workplace benefits. The HR Benefits team provides guidance on health insurance, retirement plans, leave policies, wellness programs, and other employee benefits to ensure staff can make informed choices and access the programs available to them.
What’s Included
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Assistance with benefits enrollment and changes
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Guidance on health, dental, vision, and life insurance plans
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Support for retirement or pension plan questions
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Explanation of leave policies, PTO, and other time-off benefits
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Resolution of benefits-related issues or discrepancies
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Communication of deadlines, updates, and plan changes
Who Can Request This Service
When to Use This Service
Submit a Benefits Support Request when:
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You need help enrolling in or changing benefit plans
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You have questions about coverage, eligibility, or deductions
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Assistance is required for claims, reimbursement, or benefits portals
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You need guidance on leave balances, PTO, or wellness programs
Requirements Before Submitting
Please provide:
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Employee name, ID, and department
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Type of benefit or issue requiring support
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Specific questions or issues to be addressed
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Contact information for follow-up
Fulfillment Time
Requests are typically processed within 1–3 business days, with additional follow-up as needed for complex inquiries or external vendor coordination.