This service allows users to request new or replacement hardware, including laptops, desktops, monitors, peripherals, and other IT devices. The IT or Asset Management team reviews requests, ensures compatibility with organizational standards, and coordinates delivery and setup to support user productivity.
What’s Included
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Verification of user eligibility and approval for hardware
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Provisioning of requested hardware devices
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Installation and configuration of required software and settings
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Delivery or setup coordination
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Documentation and tracking of assigned hardware
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Support for troubleshooting hardware issues post-deployment
Who Can Request This Service
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Employees, faculty, and staff
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Department managers submitting on behalf of their team
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Authorized contractors with organizational accounts
When to Use This Service
Submit a Hardware Request when:
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A new employee requires workstations or peripherals
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Existing hardware is outdated, insufficient, or malfunctioning
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Specialized equipment is needed for projects, research, or temporary assignments
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Replacement hardware is required due to damage or loss
Requirements Before Submitting
Please provide:
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Type of hardware requested
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Quantity and specifications (if applicable)
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Business justification or project association
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Delivery or setup location
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Supervisor or department approval (if required)
Fulfillment Time
Requests are typically processed within 2–5 business days, depending on equipment availability and configuration requirements.