This service allows users to report technical issues, system errors, or service disruptions affecting IT systems, applications, or services. The IT Support or Service Desk team will investigate, document, and resolve reported issues to ensure minimal disruption and maintain operational efficiency.
What’s Included
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Submission and logging of the issue in the IT ticketing system
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Investigation and troubleshooting by IT Support
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Tracking of issue resolution and status updates to the requestor
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Coordination with application owners, developers, or vendors if required
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Validation and confirmation after the issue is resolved
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Recommendations to prevent recurrence
Who Can Request This Service
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All employees, faculty, and staff
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Contractors and authorized third-party users
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Students or other affiliated users with organizational accounts
When to Use This Service
Submit a Report an Issue request when:
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Experiencing errors, system failures, or service disruptions
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Features or functions are not working as expected
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You encounter hardware or software problems affecting productivity
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You need assistance restoring access to systems or services
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An IT-related problem is preventing you from completing business tasks
Requirements Before Submitting
Please provide:
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Description of the issue or problem
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Steps to reproduce the problem (if applicable)
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Screenshots or error messages
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System, application, or device affected
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Contact information for follow-up
Fulfillment Time
Acknowledgment is typically within 1 business day, with resolution times depending on severity and complexity of the issue.