Types of Training Programs
- Interpersonal skills training
- Technical training
- Problem-solving training
- Diversity or sensitivity training
Interpersonal Skills Training
Breezy Ocean's crew lived in small cabins on the bottom deck of the ship. Tight quarters often led to tensions on the high seas. Crew members fought over things like privacy and space for their personal belongings.
Interpersonal skills training is training on how to maintain positive relationships, communicate better, resolve conflicts and build trust. This training was offered to every member of the crew. There are several benefits to interpersonal skills training for employees. Employees will be more likely to:
- Get along with each other
- Exchange positive communication
- Minimize conflict
- Influence others to be positive
Technology Training
Breezy Ocean is a high-tech ship with lots of different technologies on board, like the ship's cruising system, the lounge, theater lighting, cash registers and lifeboats. Crew members needed to be proficient in technology in order to operate on a day-to-day basis and in an emergency situation.
Technology training is training on computer software and hardware offered to specific crew members depending on their position. There are several benefits to offering technological training to employees. Employees will be more likely to:
- Perform at higher standards
- Have more self-confidence
- Develop higher skill levels
- Perform many different tasks
Problem-Solving Training
Because so much can happen aboard the Breezy Ocean, it is important that employees are trained to make split-second decisions. Rough seas, power failures, fire or even running out of margarita mix can cause a serious situation at sea. Crew members need to work together and quickly solve any problem that occurs.