Add User to Active Directory Group

This service allows authorized staff to request that a user be added to an Active Directory (AD) security or distribution group. Adding a user to the correct AD group ensures access to appropriate systems, applications, shared drives, and email distribution lists. The IT Identity & Access Management team processes these requests to maintain secure, role-based access according to organizational policies.

What’s Included

  • Verification of requestor authorization

  • Validation of the user’s Active Directory account

  • Addition of the user to the requested AD group(s)

  • Confirmation of access inheritance and permissions

  • Notification of completion to the requestor

  • Troubleshooting if access does not propagate as expected

Who Can Request This Service

  • Supervisors and managers

  • Department administrators

  • Project leads

  • Any authorized staff responsible for managing team or system access

When to Use This Service

Submit this request when:

  • A new employee or contractor joins a team

  • A user needs access to shared folders or departmental resources

  • A user requires permissions for a system or application tied to an AD group

  • A user needs to be added to an email distribution list managed via AD

  • Staff change roles, departments, or responsibilities

Requirements Before Submitting

Please provide:

  • User’s full name and username (or Employee ID)

  • AD group name(s) to add the user to

  • Business justification for the access

  • Desired completion date (if time-sensitive)

Fulfillment Time

Typical processing time is 1–2 business days, depending on access complexity and approvals required.