This service allows users to report problems with networked or local printers, copiers, and multifunction devices. IT Support staff will investigate, troubleshoot, and resolve hardware, software, or connectivity issues to ensure printers are functional and available for organizational use.
What’s Included
-
Troubleshooting printer hardware issues (paper jams, toner, scanner, etc.)
-
Resolving software or driver-related problems
-
Network or connectivity troubleshooting for shared printers
-
Coordination with printer service vendors for repairs if needed
-
Testing and verification after the issue is resolved
-
Guidance on proper usage and maintenance
Who Can Request This Service
-
Employees, faculty, and staff
-
Department administrators responsible for office devices
-
Authorized contractors using organizational printers
When to Use This Service
Submit a Report Printer Issue request when:
-
The printer is not functioning properly or is offline
-
Printing errors, jams, or quality issues occur
-
Connectivity to networked printers is failing
-
Copier or multifunction devices are not scanning, faxing, or copying correctly
-
You need guidance on printer setup or configuration
Requirements Before Submitting
Please provide:
-
Printer location and device name/model
-
Description of the issue or error messages
-
Steps already taken to try to resolve the problem
-
Contact information for follow-up
Fulfillment Time
Initial response is typically within 1 business day, with resolution time depending on issue complexity and repair needs.