This service provides assistance to users experiencing issues with their account passwords. IT Support can help with password resets, account unlocks, guidance for password policies, and troubleshooting authentication issues. This ensures users can regain secure access to systems, applications, and services without compromising organizational security.
What’s Included
-
Resetting forgotten or expired passwords
-
Unlocking user accounts
-
Guidance on creating strong passwords and meeting password policy requirements
-
Troubleshooting login issues related to password authentication
-
Assistance with multi-factor authentication (MFA) setup or reset
-
Verification of user identity to maintain security compliance
Who Can Request This Service
-
All employees, faculty, and staff
-
Contractors and authorized third-party users
-
Students or other affiliated users with organizational accounts
When to Use This Service
Submit a Password Help request when:
-
You cannot log in due to a forgotten or expired password
-
Your account has been locked after multiple login attempts
-
You need to reset your password following a security alert
-
You are experiencing issues with MFA or login verification
Requirements Before Submitting
Please provide:
-
Your full name and username
-
The system, application, or service where password assistance is needed
-
Any error messages received (if applicable)
-
Preferred method for receiving temporary password or instructions
Fulfillment Time
Password help requests are typically resolved within 1 business day, with urgent account lockouts handled immediately.