This service provides support for troubleshooting and resolving issues with organization-issued Chromebooks. IT Support staff assist with hardware, software, network connectivity, login problems, and configuration issues to ensure Chromebooks remain secure and fully functional for educational or work-related activities.
What’s Included
-
Troubleshooting hardware issues (screen, keyboard, battery, ports)
-
Resolving software or operating system problems
-
Assistance with login, password, or account access
-
Network and Wi-Fi connectivity support
-
Configuration and setup guidance for applications and extensions
-
Replacement or repair coordination for defective devices
-
Guidance on data backup and synchronization
Who Can Request This Service
-
Employees, faculty, and staff using organization-issued Chromebooks
-
Students with school-managed Chromebooks
-
Authorized contractors or project teams with Chromebook access
When to Use This Service
Submit a Chromebook Issues request when:
-
The Chromebook is not functioning properly or is damaged
-
You cannot log in or access required accounts
-
Wi-Fi or network connectivity issues prevent work
-
Applications or system features are malfunctioning
-
You need guidance for setup or configuration
Requirements Before Submitting
Please provide:
-
Chromebook serial number or asset tag
-
Description of the issue or error messages
-
Steps already taken to try to resolve the issue
-
Your contact information for follow-up
Fulfillment Time
Initial response is typically within 1 business day, with resolution times varying based on issue complexity or repair needs.