This service allows users to report software bugs, system errors, or unexpected behavior in applications and IT systems. The IT or Application Support teams will investigate, document, and resolve reported issues to ensure systems function correctly and reliably. Timely reporting helps maintain system performance, user productivity, and overall organizational efficiency.
What’s Included
-
Submission and documentation of the bug or issue
-
Investigation and replication by IT or development teams
-
Logging and tracking of the bug in the issue management system
-
Communication of status and updates to the requestor
-
Coordination with developers or vendors for resolution
-
Testing and verification after fixes are implemented
-
Recommendations to prevent similar issues in the future
Who Can Request This Service
-
Employees, faculty, and staff
-
Contractors and authorized third-party users
-
Project teams experiencing issues with internal systems or applications
When to Use This Service
Submit a Report a Bug request when:
-
A system or application behaves unexpectedly
-
Features do not work as intended
-
You encounter error messages, crashes, or performance issues
-
Data inconsistencies or failures occur
-
System behavior may affect business operations
Requirements Before Submitting
Please provide:
-
Description of the bug or issue
-
Steps to reproduce the problem
-
Screenshots or error messages (if applicable)
-
System or application name and version
-
Contact information for follow-up
Fulfillment Time
Initial acknowledgment is typically within 1 business day. Resolution time depends on bug complexity and priority.