This service provides support to individuals who have received a suspicious or potentially malicious phishing email. The IT Security Team will analyze the message, advise on appropriate next steps, and take action to protect user accounts, devices, and organizational data. This service helps prevent security breaches and ensures that phishing attempts are properly reported and handled.
What’s Included
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Review and analysis of suspected phishing emails
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Confirmation whether an email is malicious, safe, or a known campaign
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Guidance on what actions to take
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Assistance with secure email deletion
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Help with account protection steps (password resets, MFA checks)
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Reporting and documentation of the phishing attempt
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Blocking of malicious senders or domains
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Investigation of potential compromise if links or attachments were clicked
Who Can Request This Service
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All faculty, staff, and students
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Contractors and authorized third-party users
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Anyone using organizational email accounts
When to Use This Service
Submit a request when:
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You receive an email that seems suspicious or unexpected
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An email asks for personal information, passwords, payment, or urgent action
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You clicked a link or opened an attachment and are concerned about possible compromise
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You want confirmation that an email is legitimate
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You need to report a phishing attempt to IT Security
Requirements Before Submitting
Please provide:
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A copy of the suspected phishing email (or forward it as an attachment when possible)
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A brief description of why the email seemed suspicious
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Whether any links were clicked or attachments opened
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Your device type (laptop, desktop, mobile device)
Fulfillment Time
Typical fulfillment time is same day, with urgent responses for high-risk situations.