This service provides immediate assistance when a user’s email account is suspected or confirmed to be compromised. The IT Security Team will secure the account, investigate unauthorized access, and restore normal operation while protecting organizational data and systems. This service ensures a rapid, secure response to reduce risk and prevent further misuse of the affected account.
What’s Included
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Immediate account lockdown and security validation
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Password reset and MFA (multi-factor authentication) verification
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Review of recent login activity and detection of unauthorized access
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Identification and removal of malicious inbox rules or forwarding settings
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Malware/virus check recommendations for affected devices
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Restoration of normal account functionality
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Incident documentation and security reporting
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Guidance on preventing future compromise
Who Can Request This Service
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Faculty, staff, and students
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Contractors and authorized third-party users
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Supervisors reporting on behalf of a team member
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IT staff responding to detected account anomalies
When to Use This Service
Submit this request if:
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You received alerts about unusual sign-in activity
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Messages were sent from your account without your knowledge
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Inbox rules or forwarding settings changed unexpectedly
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You cannot log in or were locked out unexpectedly
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You clicked a suspicious link or opened a harmful attachment
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You suspect someone else may have gained access to your email
Requirements Before Submitting
Please provide:
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Your contact information (alternate email/phone if locked out)
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Time and description of the suspected compromise
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Whether any suspicious links were clicked
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Your device type (laptop, desktop, mobile device)
Fulfillment Time
Response is typically immediate or within 2 hours, depending on severity.