This service allows users to submit requests for enhancements, improvements, or new features to existing systems, applications, or services. The IT or Application Development teams review submitted requests, evaluate feasibility, and prioritize enhancements based on business value, technical impact, and resource availability. This ensures that systems continue to evolve to meet organizational needs efficiently.
What’s Included
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Submission and documentation of requested enhancements
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Review and feasibility assessment by IT or development teams
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Prioritization and scheduling based on business impact
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Communication of status and estimated timelines to the requestor
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Implementation of approved enhancements
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Post-implementation validation and testing
Who Can Request This Service
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Employees, faculty, and staff
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Project managers and team leads
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System owners or business stakeholders
When to Use This Service
Submit an Enhancement Request when:
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You require additional functionality in an existing application
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Workflow improvements are needed in a system
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Reports, dashboards, or features are missing or need optimization
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New automation or tools could improve efficiency
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You identify usability or performance improvements
Requirements Before Submitting
Please provide:
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Description of the enhancement or feature request
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Business justification or expected benefits
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System or application affected
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Any related documentation or screenshots
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Contact information for follow-up
Fulfillment Time
Requests are evaluated within 5–10 business days. Implementation timelines vary depending on complexity, approval, and resource availability.