The Infrastructure Issue service is used to reporting incidents with server infrastructure.
What’s Included
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Server configuration changes (CPU, memory, storage adjustments)
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Operating system updates or patching
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Application or software updates on servers
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Network changes (VLAN, firewall modifications, routing updates)
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Security updates (permissions, access rights, certificate installs)
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Backup, restore, or snapshot-related changes
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Scheduled maintenance changes
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Server migration or relocation tasks
Who Can Request This Service
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IT staff responsible for system maintenance
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Project teams needing server configuration updates
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Business units requiring changes to support applications or operations
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System owners or application owners
When to Use This Service
Submit this request when:
Fulfillment Time
Typical fulfillment time is 3–7 business days, depending on complexity, approval requirements, and scheduling windows.