This service allows users to request new email accounts, email aliases, shared mailboxes, or modifications to existing email accounts. The IT or Email Administration team will provision accounts, assign permissions, and ensure access is configured according to organizational policies and security standards. This service ensures secure, reliable email communication for employees, departments, and project teams.
What’s Included
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Creation of new email accounts
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Setup of email aliases or additional email addresses
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Provisioning of shared or departmental mailboxes
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Modification of existing email accounts (permissions, forwarding, mailbox size)
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Removal or deactivation of email accounts when necessary
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Notification to the requestor once email access is granted
Who Can Request This Service
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Supervisors, managers, and department administrators
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Employees, faculty, and staff
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Authorized contractors or project leads submitting requests on behalf of users
When to Use This Service
Submit an Email Request when:
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A new employee or contractor requires an organizational email account
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You need a new email alias or additional address
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Access to a shared or departmental mailbox is required
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Changes to existing email accounts or permissions are needed
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An email account needs to be deactivated or retired
Requirements Before Submitting
Please provide:
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Full name and username of the user
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Requested email address or alias
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Type of mailbox (personal, shared, departmental)
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Business justification or approval from supervisor
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Desired completion date (if time-sensitive)
Fulfillment Time
Requests are typically processed within 1–3 business days, depending on complexity and required approvals.