Troubleshoot Email on a Mobile Device

Having trouble with the Outlook app on your phone? Whether you're using iOS or Android, here are some quick steps to help you get things working again.

🔍 Quick Fixes to Try First

These are the most common solutions and take just a minute:

  • Check your internet connection
    Make sure you're connected to Wi-Fi or cellular data. Outlook won’t sync without it.

  • Close and reopen the Outlook app
    Sometimes a simple restart can fix temporary glitches.

  • Restart your device
    A reboot clears out small software hiccups and may resolve the issue.

🔄 Keep Outlook Updated

Make sure you’re running the latest version of the app:

  • Go to the App Store (iOS) or Google Play Store (Android)

  • Search for Outlook and tap Update if available

⚙️ Review App Settings

Double-check your Outlook settings to ensure everything’s configured correctly:

  • Account settings – Confirm your email address and password are correct

  • Sync settings – Ensure email, contacts, and calendar are set to sync

  • Permissions – Grant Outlook access to your contacts, calendar, and storage

🧼 Clear Cache or Reinstall (Android)

If you're using an Android device and things still aren’t working:

  1. Go to Settings > Apps > Outlook > Storage

  2. Tap Clear cache and Clear data
    (Don’t worry, your email won’t be deleted!)

  3. Or uninstall and reinstall the app for a fresh start

đź›  Other Things to Check

  • Disable add-ins if you're using any inside the app

  • Look for conflicting apps like antivirus or battery savers that may block Outlook

  • Switch devices to see if the issue is specific to your phone

Was this helpful?
0 reviews
Print Article