This service allows employees, contractors, or authorized users to report issues affecting Wi-Fi connectivity or performance. The IT team investigates and resolves network problems to ensure reliable, secure, and uninterrupted access for all users.
What’s Included
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Troubleshooting of Wi-Fi connectivity or performance issues
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Diagnosis and resolution of device or network-related problems
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Escalation to network engineers for complex or widespread outages
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Communication of issue status and resolution updates
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Documentation of incidents and actions for IT records
Who Can Request This Service
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Employees or contractors experiencing Wi-Fi issues
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Department managers reporting problems on behalf of team members
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IT staff monitoring and resolving network performance issues
When to Use This Service
Submit a Report Wi-Fi Network Issues request when:
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Users cannot connect to the Wi-Fi network
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Wi-Fi performance is slow or intermittent
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Network errors or connectivity disruptions are observed
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Problems persist after attempting basic troubleshooting
Requirements Before Submitting
Please provide:
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Location of the issue (building, floor, room)
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Device type(s) affected (laptop, smartphone, tablet)
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Description of the problem and any error messages
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Duration and frequency of the connectivity issue
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Contact information for follow-up
Fulfillment Time
Reported Wi-Fi issues are typically investigated within 1 business day, with resolution time depending on complexity and severity of the problem.