Troubleshooting WiFi Connection Issue

Summary:

This guide provides troubleshooting steps for employees experiencing WiFi connection issues at TeamDynamix. Follow these steps to resolve common connectivity problems.

Step 1: Verify Network Selection

Ensure you are connecting to the correct WiFi network:

• Network Name: TDX-Secure

• If you are unsure how to connect, contact IT Support.

Step 2: Check WiFi Status

• Ensure WiFi is enabled on your device.

• Disconnect and reconnect to the network.

• If prompted, re-enter your credentials.

Step 3: Restart Your Device

• Restart your laptop, phone, or tablet to refresh network settings.

Step 4: Verify Credentials

• Ensure you are using your TeamDynamix credentials.

• If your password was recently changed, update your WiFi settings.

• If you forgot your password, reset it via the IT portal.

Step 5: Forget and Reconnect to the Network

• On your device, forget the TDX-Secure network.

• Reconnect and enter your credentials again.

Step 6: Check for Network Outages

• Verify if there is a known WiFi outage by checking the IT Status Page.

• If there is an ongoing issue, wait for IT updates.

Step 7: Move Closer to an Access Point

• Weak signals may cause connectivity issues. Try moving closer to a WiFi access point.

Step 8: Disable VPN or Security Software

• Some VPNs or security programs may interfere with WiFi. Try disabling them temporarily.

Step 9: Update Network Drivers (For Laptops)

• Ensure your network drivers are up to date.

• IT Support can assist with driver updates if needed.